Aeman's CV
Profile summary
Adaptable professional with 20 years of experience transitioning from administrative and examination supervision roles to customer experience management. Shaped operational workflows and staff deployment strategies across 8 organizations. Architected digital record systems and steered regulatory compliance for high-stakes assessments. Influenced client engagement standards through consistent documentation and process management. Committed to maintaining focused, productive environments while expanding professional capabilities.
Career highlights
Examination Supervision: Maintained secure testing conditions for high-stakes assessments including O Levels, A Levels, and professional certifications like ACCA and CFA throughout 2024.
Operational Logistics: Coordinated logistics for University of London examinations during the 2024 May/June session while enforcing standardized testing procedures across all assessment types.
Staff Management: Executed the planning, training, and deployment of venue staff for test day delivery and implemented initiatives focused on the professional development of the staff pool.
Administrative Systems: Converted manual student and administrative records into a centralized digital database and updated internal project logs to maintain data integrity
Key skills
Professional experience
Steered examination integrity and operational compliance for international academic and professional certification programs. Managed testing environments for diverse cohorts, ensuring adherence to strict regulatory standards and security protocols across multiple assessment formats.
- Supervised high-stakes theory and practical examinations including O Levels, A Levels, and professional certifications like ACCA and CFA.
- Maintained secure testing conditions for computer-based and paper-based assessments, including IELTS and UKVI, through 2024.
- Coordinated logistics for University of London examinations during the 2024 May/June session.
- Enforced standardized testing procedures to ensure consistent candidate experiences across all assessment types.
Shapes the service delivery strategy for 365 Adventures, overseeing client engagement protocols and operational standards. Coordinates cross-functional efforts to maintain service quality and addresses complex client requirements to ensure consistent satisfaction across all touchpoints.
- Resolves client escalations by identifying root causes and implementing corrective service workflows.
- Standardizes interaction procedures to reduce response times for incoming client inquiries.
- Facilitates feedback loops between clients and internal teams to refine service offerings.
Coordinated the operational readiness of venue personnel, reporting to the regional management team. Managed the end-to-end lifecycle of staff deployment for high-stakes testing events, ensuring alignment with organizational standards and service requirements.
- Executed the planning, training, and deployment of venue staff for test day delivery.
- Facilitated the distribution of duty schedules to allocated personnel to ensure operational accuracy.
- Implemented initiatives focused on the professional development and retention of the venue staff pool.
Coordinated administrative workflows and documentation standards for the shipyard operations team. Managed the accuracy of technical records and internal correspondence to ensure compliance with organizational protocols.
- Updated internal databases and project logs to maintain data integrity across departmental records.
- Proofread technical documents and correspondence to ensure adherence to company formatting and quality standards.
Architected the sales and market division strategy, steering operations across client acquisition and supplier relations. Managed the flow of information between external partners and internal teams to ensure alignment on product delivery and service standards.
- Customer Support
- Sales Manager, Consultant & Negotiator
- Arrange meetings with clients
- Middle person between supplier and customer
- Update data and details
- Marketing the Product and Services & Proofread documents.
Facilitated communication between suppliers and customers to ensure order accuracy. Managed administrative workflows and documentation processes to maintain operational consistency.
- Arrange meetings with clients
- Middle person between supplier and customer
- Update data and details
- Preparing daily, weekly, monthly invoices for clients & Proofread documents.
Managed administrative workflows and documentation processes for the school office. Coordinated internal communications and data migration tasks to support operational record-keeping.
- Converted manual student and administrative records into a centralized digital database.
- Drafted and distributed daily, weekly, and monthly circulars for the student body.
- Proofread institutional documents to ensure accuracy and consistency.
Assisted the retail banking division during a brief tenure in 2013. Provided administrative support to the branch operations team to facilitate daily customer service workflows and documentation processing.
- Organized physical client records and updated account information within the internal database.
- Supported the branch staff with the preparation of daily transaction reports and filing of financial documents.
Education
Finance | CGPA 3.64
CGPA 3.81
commerce
computer science
Languages
English · Professional
Urdu · Professional